Need a new CPAP supply company. Any recs?
Short version: I'm in New Jersey, I don't like the supply companies I've used, and I'd like recommendations on good, reliable companies providing quality products in my area.
Long version:
I've been on CPAP for over a decade now. Up until this year, I've used a local supplier, Allcare Medical. Unfortunately, they recently seem to have taken a serious turn for the worse. They messed something up with every single order last year. I finally gave up and switched to the local branch of the national supplier Apria. (Neither of these supply companies is on the supplier list. Supply orders are placed locally over the phone rather than online.)
I'm stuck with Allcare for CPAP maintenance, since my machine was purchased from them. I've never needed maintenance before this year, but I've needed it twice this year, and Allcare has been terrible about it both times.
I was reasonably happy with Apria for the first 6 months or so. They send supplies out when I need them, don't screw up the order or the billing, and when I call the local number an actual human picks up instead of forcing me to navigate through a maze of automated menus.
The problem is that the tubing they provide is junk. It's much thinner and weaker than the ResMed tubing I got from Allcare. Within a month or two, it had subtly deformed, preventing me from getting the pressure I needed and preventing the machine from being able to detect my apneas. They replaced it with the same tubing. A couple of months later, when I gently tugged on it to separate it from the mask for cleaning, it ripped apart in my hands. I called them up to complain, but they said that's the only brand of tubing they carry and the local branch doesn't have the power to change it. (Supplies are chosen by the national corporation.) So I washed off my old ResMed tubing from last year (which has never broken on me) and plugged that back in.
I need to find a new supplier. One that works well, stocks my preferred mask (Fisher Paykel Zest), and has tubing that won't break within a minimum of 6 months of normal use.
Suggestions, anyone?
Long version:
I've been on CPAP for over a decade now. Up until this year, I've used a local supplier, Allcare Medical. Unfortunately, they recently seem to have taken a serious turn for the worse. They messed something up with every single order last year. I finally gave up and switched to the local branch of the national supplier Apria. (Neither of these supply companies is on the supplier list. Supply orders are placed locally over the phone rather than online.)
I'm stuck with Allcare for CPAP maintenance, since my machine was purchased from them. I've never needed maintenance before this year, but I've needed it twice this year, and Allcare has been terrible about it both times.
I was reasonably happy with Apria for the first 6 months or so. They send supplies out when I need them, don't screw up the order or the billing, and when I call the local number an actual human picks up instead of forcing me to navigate through a maze of automated menus.
The problem is that the tubing they provide is junk. It's much thinner and weaker than the ResMed tubing I got from Allcare. Within a month or two, it had subtly deformed, preventing me from getting the pressure I needed and preventing the machine from being able to detect my apneas. They replaced it with the same tubing. A couple of months later, when I gently tugged on it to separate it from the mask for cleaning, it ripped apart in my hands. I called them up to complain, but they said that's the only brand of tubing they carry and the local branch doesn't have the power to change it. (Supplies are chosen by the national corporation.) So I washed off my old ResMed tubing from last year (which has never broken on me) and plugged that back in.
I need to find a new supplier. One that works well, stocks my preferred mask (Fisher Paykel Zest), and has tubing that won't break within a minimum of 6 months of normal use.
Suggestions, anyone?
