10-31-2024, 12:22 PM
New CPAP user, surprisingly great experience with Lofta
I have suspected I had sleep apnea for a while, and my sleep finally got so bad I decided to take action. The wait for a sleep lab was months, so I signed up for two online sleep services, Lofta and Daybreak. The idea was to get 2 different sleep labs at home to hopefully get a little more data and have more confidence in the result. I know daybreak only does MAD so was skeptical, but they had a promotion on their home test so i went for it.
Lofta was a good experience. Very organized online system, fast shipping, and they read the sleep study within a few hours and reached out. The initial person I spoke to (AHI of 19, btw) seemed very nice but mostly trying to sell me a CPAP and their Loftacare package. I went for it. Loftacare is $200 and they give you basically unlimited coaching via phone plus a mask trade-in program and the ability to return gear for refund.
A few days later I have the Airsense 11 and p30i. In the first week, my AHI has been under 1 so pretty successful. I called and asked how the mask exchange worked because I wanted to try cushions instead of pillows, and without hesitation they sent one to me and said I could keep the old one. In a week, they said, I could try another type if I wanted. The respiratory therapists who checked in with me (twice so far, in 6 days) were very helpful and positive. I mentioned on a call that I wasn't sure I was needing the humidity (I keep turning it down) and was considering slimline hoses for convenience during travel, and they sent me a slimline hose without even asking for it.
I asked Lofta a bunch of questions about travel CPAP. I hear that they make a lot of noise, but I don't have a way to try one. CPAP devices are only returnable for store credit if used, so this makes it hard to trial a travel CPAP. Someone called my 2 hours later and said they would approve me to return the device for refund if I didn't like it which is a stretch of the Loftacare program but I appreciated it. And, they threw in a 25% discount so it's $689 for the AirMini.
So, overall for a cash-pay, online service I am pretty satisfied.
Then there is Daybreak. I did the test, then I started getting multiple calls to go over the results. They were less professional. I got a text from a dr saying I had sleep apnea, which was the only text I got from them. I was able to get the sleep study results and they were less detailed. I was already moving forward with Lofta so I didn't reach back out to Daybreak. This morning, I got an email from them and it said that they really wanted to go over the results with me so they recorded a short video (via loom). I watched it and they sent me the wrong video, so I watched a fairly junior seeming person explain someone else's sleep lab to me, with their name and personal info exposed. That's unprofessional.
Anyways, i am a sample of 1 - but my experience with Lofta has been very good.
Lofta was a good experience. Very organized online system, fast shipping, and they read the sleep study within a few hours and reached out. The initial person I spoke to (AHI of 19, btw) seemed very nice but mostly trying to sell me a CPAP and their Loftacare package. I went for it. Loftacare is $200 and they give you basically unlimited coaching via phone plus a mask trade-in program and the ability to return gear for refund.
A few days later I have the Airsense 11 and p30i. In the first week, my AHI has been under 1 so pretty successful. I called and asked how the mask exchange worked because I wanted to try cushions instead of pillows, and without hesitation they sent one to me and said I could keep the old one. In a week, they said, I could try another type if I wanted. The respiratory therapists who checked in with me (twice so far, in 6 days) were very helpful and positive. I mentioned on a call that I wasn't sure I was needing the humidity (I keep turning it down) and was considering slimline hoses for convenience during travel, and they sent me a slimline hose without even asking for it.
I asked Lofta a bunch of questions about travel CPAP. I hear that they make a lot of noise, but I don't have a way to try one. CPAP devices are only returnable for store credit if used, so this makes it hard to trial a travel CPAP. Someone called my 2 hours later and said they would approve me to return the device for refund if I didn't like it which is a stretch of the Loftacare program but I appreciated it. And, they threw in a 25% discount so it's $689 for the AirMini.
So, overall for a cash-pay, online service I am pretty satisfied.
Then there is Daybreak. I did the test, then I started getting multiple calls to go over the results. They were less professional. I got a text from a dr saying I had sleep apnea, which was the only text I got from them. I was able to get the sleep study results and they were less detailed. I was already moving forward with Lofta so I didn't reach back out to Daybreak. This morning, I got an email from them and it said that they really wanted to go over the results with me so they recorded a short video (via loom). I watched it and they sent me the wrong video, so I watched a fairly junior seeming person explain someone else's sleep lab to me, with their name and personal info exposed. That's unprofessional.
Anyways, i am a sample of 1 - but my experience with Lofta has been very good.
