(07-20-2021, 10:13 PM)racprops Wrote: Also, the first line is: " 1) 486 Foam-related complaints in 2020 for 1.56million devices shipped in that year representing a complaint rate of 0.03%"
For many reasons,
486 foam complaints in 2020 is a very large number to me:
- 486 complaints (within 12 months) likely came from those that had large enough foam particles appear, and likely having it occur many times, not just once.
- If I had a speck of foam in my humidifier or mask every morning, I absolutely wouldn't notice it during washing. Besides, I wouldn't wear reading glasses when washing my equipment.
- People that had extremely small particles of foam disintegrate, and not get stuck in their mask to be visibly noticed, didn't complain. So Philips is implying it's "safe" for everyone else then. Only a few kids got sick from drinking Detroit's drink water several years ago. That didn't mean that everyone else had clean drinking water.
- Is complaining to Philips a simple procedure? Likely not. An official device complaint perhaps might only be allowed through an authorized DME, on behalf of an end-user perhaps.
- If your car manufacturer, e.g. Tesla, had only a 0.03% complaint rate of their cars catching fire, that wouldn't be very good. That would be 150 Teslas catching fire from each model year, every year.
Everyone should try counting up to 486, and at each number, imagine how bad their situation had to be before they were successful in registering their official complaint with Philips (in just 2020 alone). I wouldn't worry if 3 people complained. At 486 complaints, I'd be pretty sure that I breathed in some particle of foam (no matter how small) on some occasions. But there would be many that would say "that's nothing".
There's a simple way to know how much foam we have ingested: scientifically measure our current defective foam in our sealed systems, rather than having Philips secretly dispose of it during their refurbishment process. Philips would never willingly allow that.
For the recall process to be truly effective, a federal health agency
should be analyzing samples of recalled system foam returns
for their weight and composition.
The resulting data would have both integrity and significance. Perhaps it will state that the average foam sample lost 18% of its original weight, that recalled device users ingested. Perhaps it would state that there were several samples of foam returns that lost up to 50% of their original weight. That real-life data would be useful in determining possible long-term health consequences. If a federal health agency won't do that, then a class-action law firm should argue for an independent analysis agency to do that.