[News] RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS

[btreger]

ABOUT LAWSUITS

Streamlined Process for Filing Philips CPAP Lawsuits To Be Established in MDL

Through the use of a Master Long Form Complaint and individual Short Form Complaints, individuals will be able to file Philips CPAP lawsuit directly in the MDL court.

With tens of thousands of individuals expected to file a Philips CPAP lawsuit in the coming months, the U.S. District Judge presiding over the litigation has asked plaintiffs to file a “Master Complaint”, which will then allow the Court to establish a streamlined process for new claims to be filed in the federal multidistrict litigation (MDL), through an abbreviated “Short Form Complaint” where each plaintiff can adopt certain claims and allegations.

Streamlined Process for Filing Philips CPAP Lawsuits To Be Established in MDL - AboutLawsuits.com

[bigpapa7272]

hello All

I had 2 machines under the recall a dreamstation auto and a dreamstation go. One was matched to a DME and the other has not yet . I finally got a shipping notice for one today for a box from respironics for 3.35 pounds and its arriving tommorrow

Are they replacing machines with the new dreamstation 2 or are they providing refurbished or is it just a roll of the dice? If they send me a 2 to replace my go I guess Im out the money i invested on the battery back when i bought it if so that kinda stinks as it was a $300 battery and the new one is like 400 bucks.

Anyone share their recent experience

[bigpapa7272]

I received an email from Philips. where can I get a new prescription? Because I already forgot which doctor I visit.  And my machine was bought from eBay.


Before your new device can ship, we need to contact your physician to obtain a current prescription.  This will ensure that your new remediated device is ready for your use upon arrival.
We also need you to verify your legal name (including the spelling), date of birth and your shipping address so that we can ship your replacement to you.

You can provide all the requested information by simply responding to this email or by calling us directly at 1-857-758-7090
Information Needed:
•       Physician Name
•       Physician Phone Number
•       Legal name (Please check spelling)
•       Date of Birth
•       Shipping Address

Once this information is received, our team will contact your doctor to obtain your current prescription with settings.

[Mustang 85]

I received a telephone call this morning regarding my recalled DS1, and I am wondering if anyone else has received such a phone call.

I received a call this morning that was labeled as "Telemarketer" on my phone. The ID says the call came from Merced, CA, phone number (209) 285-0867. The caller identified himself by a single name, which I am unable to recall, and said he was calling in regards to the Philips Respironics recall of my CPAP. He identified the CPAP by reporting the serial number, which started with the letter J, but which I cannot remember all the numbers he gave. I certainly did not remember the serial number of my CPAP machine and did not have it with me (I was at work, and not at home). When I asked him to identify my CPAP machine by the confirmation number that I received when I registered it for the recall (which I have saved on my phone), he could not or would not give me that number. I refused to speak with him unless he would give me the confirmation number. After I insisted on the confirmation number several times, he hung up. The call clearly came from a call center because I could hear a lot of noise from other calls going on behind him. The man spoke with a slight foreign accent, but he was easily understandable.

I received a similar telephone call, labeled "Scam Call" around 2 weeks ago which lasted a much shorter period of time, because I hung up on it.

I received an email from Philips last week regarding my recall, in which they asked me to provide either my doctors information to get a prescription, or to log my machine onto the DreamMapper App so they could download the data from it. I have not had time yet to respond to that email.

Has anyone else received such a telephone call? Is this call legitimate, or is someone trying to scam the victims of recalled CPAP machines?

[WakeUpTime]

<< above >>

If I'm not mistaken, that phone number has been flagged by many users in RoboK... as a "scam" call.  It also seems to be part of a bank of residential numbers rather than business numbers.  For those concerned about privacy and potential scams, it's a tricky one.  I do get several calls each week flagged as "scam" or "fraud" that could be Philips-related.  We know that Philips (almost entirely) isn't making calls directly to users, but going through 3rd party contact management and telemarketing agencies.  Many of those agency numbers have been historically flagged by many users.  

I don't buy into the company line "for the sake of your privacy, please give us some of your private details to confirm to us...".  I've also had calls and voice mails claiming to be from FedEx for a package.  However, the wording of those automated calls (and messages) don't sound authentic and legitimate.  I've called FedEx and provided my address afterwards only to hear that they indeed do not have outstanding deliveries for me.

I'm still awaiting fixes/replacements for two Philips devices.  Given that the Recall database is shared with (at least) 3 companies (Philips, contact management company, telemarketing company) I don't feel that it's extremely secure.  

I'm not sure if calling Philips would give an accurate delivery update, as the "Philips" recall hotline (not actually Philips) doesn't seem to be providing very accurate delivery dates - unless that's recently changed.

[bigpapa7272]

Well that was disappointing, they sent me some refurbished nonsense I’m not very happy I don’t want someone’s old nasty machine regardless if it’s been cleaned or not.

About ready to just give up…

[WakeUpTime]

It's interesting to get another perspective as I'm assisting a relative with their registration and Recall device administration.  They're not that internet active and haven't uploaded any history data or settings in DreamMapper that I know of.  

Their doctor did send "Philips" (likely a 3rd party) their most recent CPAP prescription several weeks ago.  Now, they've been told that the doctor's prescription doesn't meet Philips' specific requirements, specifically stating:

Information that must be provided by Physician to Philips Respironics:

•    Device Setting
  
•    Prescriber signature
  
•    Prescriber NPI number
  
•    Date of order
  

I never saw what the doctor actually sent but it was likely a traditional CPAP prescription.  It's my guess that the device settings stated weren't as extensive as Philips demands.  An incredible process for the fixing of a defective recalled device.

[SDMatt]

I just got an email that is likely like on that y 'all have received.

Philips wants to dismiss me with a $50 buyback or make me jump through hoops to continue with their sham of a recall.

This is so frustrating.

Philips Respironics System One, 60 Series Remediation

We’re reaching out because you registered a System One, 60 Series CPAP and BiPAP devices in response to the Philips Respironics voluntary recall of CPAP, BiPAP and mechanical ventilator devices.

 One of the more complex aspects of the recall has been creating remediation options for older devices, such as the System One. These devices are past their warranty and useful life, which is typically 5 years. In the US, we had already stopped manufacturing the System One, 60 series devices prior to the voluntary recall given that they were discontinued in 2017.

 Because these units are no longer part of our supply chain, it has created unique challenges in inventory, sourcing the parts needed for repair and remotely extracting the prescription device settings needed to supply a replacement device. For all of these reasons, we have been working to find alternative remediation options for System One patients.   

We cannot offer System One patients a new or repaired version of their current product. We understand this may be frustrating, which is why we’re providing the following two options.  

You must select one of the following two options, there is no default option and in the absence of your selection, no action can be taken. Please sign into the Patient Portal to select your preference:

OPTION 1 - Financial payment for return of affected units: Removing affected products from use is an important part of our remediation program. We also know many patients have waited for some time for a solution. Therefore, we are offering financial payments to patients of $50 per System One, 60 Series device returned to us. The payment that we are offering is to help ensure affected units are no longer in use. It will be paid via check when we receive your System One, 60 Series device.   If your mailing address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508.  Please note return instructions will be included in the Patient Portal once you select this option.

OPTION 2 - Continue remediation pathway to receive a replacement device: You will need to provide a current prescription. You may also have the option to provide additional information that will help us prioritize delivery based on need. If you elect to remain in the remediation pathway, you must make the selection in the Patient Portal, which will trigger a Philips Respironics team member to call you about obtaining your prescription through your doctor. Calls for patients without prescriptions is ongoing and is expected to last through the completion of the voluntary recall. If your shipping address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508.

Regardless of which option you select, we encourage you to consult with your physician about options for a new device to ensure continuity of care.  Since your physician knows your medical history, they are most qualified to discuss options for therapy.  You may also consider checking with your insurance provider whether you are eligible for reimbursement for a new device.  Most insurance plans provide reimbursement every five years.

If you have any questions, please call us at 877-907-7508.

Thank you for your continued patience and trust.

[SuperSleeper]

Personally, I'm not going to bother jumping through their hoops anymore.

I registered my machine with them last year, then logged into their site a few months ago at their suggestion and updated my info/priortization... and that should be enough.  They indicated then that this was all I'd have to do.  I'm not going to continue jumping through even more of their hoops like a trained dog every time they set up new obstacles and requirements to getting a replacement machine.

Starting to think I'll just join in some class action suit, unless I get a replacement soon.

[eroemer]

I received an email with the same 2 options--$50 AFTER I ship it to them (no indication who pays for shipping until after I select my option), or get a new prescription and wait for a replacement. This is really BS.