Provider cant upload data because machine was bought online?

[ICS55]

I recently bought a Resmed Airmini online.  As those who use the machine realize, there is very little data available in the app that is used to setup and monitor it.  They do allow you to upload data to their cloud, where your provider can access it using the MyAir portal.  Earlier today I called my Doctor to ask them to upload the data for me.  They told me that because I bought the machine online, and not through a regular DME provider, they had no way to access it.  Can this be true?  I had assumed they could do it by serial number.

Any help appreciated

Thanks

Ira

[Sleeprider]

Resmed makes Airview Data available to DMEs and physicians. All they need is to register the serial number. If they are not supporting your machine it's because they don't want to, or have no financial incentive to do so.

[ICS55]

Thank you.  That is what I thought.  I will lean on them a little more 

[Hydrangea]

I asked my DME about it, and they had the same response, and they thinly veiled what Sleeprider said.

[SarcasticDave94]

I say this is another Dr. Dolittle. I'm a bit surprised they don't want to support this mini PAP for a mini boat payment.

Doc take 2 of these and call me tomorrow.

[greatunclebill]

you can set up myair by yourself. go to https://myair.resmed.com/
your doc can't see it but you can run the report anytime you want and send it to him.
maybe when you set up myair you doc can get it as described by sleeprider.

[SleepyMac]

Asked my sleep doc about this, as I'm in a similar situation -- purchasing a used BiPAP through supplier 2 ("gently used" is cheaper than new with insurance deductible).

My doc's an odd sort, very tech savvy - Prefers AirView, but is very familiar with OSCAR, and is OK with getting those reports/updates.  He doesn't agree with me making my own adjustments, but has conceded it's my health, and just asks that I keep him in the loop.

I have no firsthand information, so this might be useful info, or it might be useless hearsay / speculation, but this is what he told me… 

For what it's worth:
Airview requires a $$paid$$ subscription for each machine registered.  He had no idea how much the actually cost is.

Most DME's pay for the subscription because of compliance reporting, and then link the subscription into doctor's AirView account.  

He knows that cost is passed on somehow to user and/or insurance (DME's don't do it out of the goodness of their hearts ;-). But patients will probably never see the cost in their invoices.

Doctor's Airview account isn't setup to add new subscriptions, and even if it did have that capability in some drilled down menu, their office has no setup (direct invoice account/CC etc.) to pay for them, and/or accounting process to pass those costs onto patient.

-----
Anyway, that's his story.  It does kind of explain why online DME's don't do it -- most are direct pay, so they're not worried about producing compliance reports, and they're not cultivating relationships with local docs for referrals… 

It does raise an interesting question about purchasing used machine -- Does previous owner's DME / doctor have access to my data(?!).

I will probably be disabling the modem, just to be on the safe side.

[Hydrangea]

That's interesting, and it does make sense.

So then if the doctor is a good doctor and cares about the actual data (and not just surface layer info that MyAir and the other one provides), then he should empower himself to use a program that can help him obtain the info (ie: he can install OSCAR on his computer, and download his patient's info when required/permitted).  Of course, that's my logical thinking.

[sawinglogz]

That's an interesting explanation, but here's a counter-example (and perhaps a workaround for ICS55):

1. I got a new machine through one DME that was required by my insurance carrier.
2. The next year, I switched insurance carriers, and thus DMEs.
3. My doctor put an order in with my new DME to adjust my settings. They came to my house and did so.
4. My new DME now sends my data to my doctor.

So despite not selling me my current machine, nor having to report compliance, my new DME is providing reports to my doctor. I do occasionally buy supplies from them (when I've hit my medical deductible for the year).

Maybe if your doctor asks the DME to provide you with machine-related (or any) service they'll adopt it?

Or maybe Philips doesn't charge a subscription fee? (I imagine they do, though, at least to cover the cost of the cellular service!)

[Gideon]

To be clear, The doc/DME would use AirView, NOT MyAir. AirView can provide a slightly lower resolution of data than what we see with OSCAR, but would still be worth looking at. The big problem that they rarely look at the detailed data, rather only the summaries.