Trouble importing data to Oscar

[bubbafoxus]

I am a brand new user.

I have inserted a 16 GB San Disk into my AS11. Unlocked.

After my test session, I wait for the indicator to turn green and remove the card from the CPAP.

I insert the card into a USB Card Reader, go to Oscar and hit Import Data.

I get no notice that OSCAR found the file structure.

I direct it to my F: drive with the SD card. Windows 11 beeps and recognizes the device.

The progress bar goes from 0 to 100% but then I get an error message saying No Supportable Data was found.

I have tried this numerous times, proving Einstein's dictum.

I have read AS11 manual and Oscar User Guide to no avail.

From the AS11 info panel I see Wifi and Blutooth icons - would that disable the SD avenue? My provider accesses the Wifi reports from ResMed.

[Crimson Nape]

Hi bubbafoxus! -
I would suspect that your SD card could be bad. Try a new card first. If your problem continues, please make a complete zipped copy of the card and send it to the Dropbox address below. Please include your username in the filename.

Dropbox: https://www.dropbox.com/request/Z7AvAEAahNyegMHb4Snb

- Red

[bubbafoxus]

Thank you so much for the quick and helpful reply.
The card now works, as I came to realize I was not properly inserting on the CPAP itself.
I now have a wonderful world of data to explore.
Thank you. Wonderful software.