Resmed Cellular Service

[nadprok]

The cellular icon on my Resmed Aircurve 10 Vauto has been showing a circle with a line through it indicating no service .
I e-mailed Resmed and the following is the reply I received :

     


Wed., May 20 at 1:48 p.m.




Thank you for contacting ResMed.

The data connectivity issue you are experiencing may be related to the recent telecommunication companies’ decision to shut down their CDMA networks in your area. Some of ResMed’s Air10 devices communicate data wirelessly using the CDMA networks in Canada and as a result of the telecommunication companies’ decision ResMed cannot guarantee wireless connectivity for Air10 devices communicating on CDMA networks.

Please note your Air10 device will continue to function as intended. The performance of your device will not be affected by a lack of wireless connectivity. Additionally, the data on your Air10 device will still be accessible through SD card technology if it is requested by your care provider. You will find simplified instructions on how to download and email data from your Air10 device’s SD card at: ResMed.com/sdcardfaq.
 
If you are currently using myAir, our online patient support program, you may notice that your myAir score and data will no longer be available once the CDMA network is shut down. You can continue to use myAir to access videos and guides about your equipment and treatment.

If you have any questions regarding this notification, please contact your care provider.

We apologize for any inconvenience arising from the decision by the telecommunication companies.

Thank you,

ResMed Customer Care




If anyone else has the same problem with their Resmed machines in Canada the above will provide you with the reason .

[frankhurley]

Yeah, I have the same issue. Were you able to swap out a network card or alter your machine to be able to send to the new network?

[nadprok]

I use an SD card so all my data is on the card . If anyone  such as my sleep doctor or therapist needs any of info I can provide it to them from my SD card .

[greatunclebill]

for people with resmed, a sticker in your machine will say cdma or 4g. if it says cdma, it will quit transmitting when 3g is shut off pretty soon in your area. if it says 4g, you're good to go. beware of buying used machines. make sure it's 4g if you want to transmit data.

[RNeil]

I bought a used machine. I did not see a sticker. But there is modem information in the settings menu. The last item is "about". This gives you a sub-menu with information about software, serial numbers and more. Under internal modem, it said the type is CDMA, the provider was blank, the signal strength was -97dbm. Dbm is a logarithmic scale that can not register no signal. I suspect that -97 is as low as it could measure.

[greatunclebill]

CDMA is what they call 3g. when 3g stops this year your machine will stop transmitting or will keep looking for 3g that isn't there. not sure how that part works.

[IP Nightly]

Thanks. Good info. Wife has an appointment next month. I'll have her take the SD card just in case.

[pholynyk]

On the back of the machine, look for the FCC Id. If it ends with CD, you have a CDMA modem; if it ends with anything else, you have a 4G modem. I don't think you can just swap in a new modem and have it work. OTOH, If you have a CDMA modem, its probably nearly time for a new machine - mine is nearly six years old. On the third (gripping) hand, myAir is pretty useless anyway, so losing it is no real loss.