07-11-2021, 12:12 AM
Resmed MyAir site may be offsetting dates for data
New to the board, new to the AirSense 10 and MyAir site. Not new to CPAP.
Picked up a new Airsense 10 on Friday. Signed up for MyAir. Powered the machine up at home around 10:00 PM after signing up for MyAir. Shortly after saw that MyAir said it had a last sync time of 11:15PM and that the data represented 7/8/21 - Thursday. Seems OK since the messing around with it was done at DME around 9:30AM on Friday which, since before noon, would be for the period of the "night" of 7/8/21. Total runtime of like 2 minutes. So far so good. Used the machine Friday 7/9 into Saturday 7/10. Added SD card to it prior to using it since Lincare stole the card, as expected.
Resmed MyAir was down all day Saturday starting at 11:00 AM EDT for some sort of update / maintenance. They came back up at 11:00 PM Saturday night.
So, now there's a problem with what they show for data and "last sync" times. The site now shows that my last sync was July 7 at 11:30 PM. Data is supposedly from July 8, which isn't possible (though sort of correct since Early Friday is technically Thursday night), though there's no way that the data could be there since "last sync" was Wednesday - pretty funny since the site originally said 7/8 at 11:15, and I didn't even have the machine until 7/8.
Anyway, no data for my first night with the machine - Friday into Saturday. So either they lost the upload that should have happened Saturday prior to their outage, or they really do have the dates messed up. I also noticed that they forced an update to the app on the iPhone after the came back up, and it's now version 2.0.0 and the web site now redirects to myair2.resmed.com where it was myair.resmed.com prior to their outage. Looks like they updated their version, and broke stuff in the process.
Might be worth anyone using MyAir to see if their stuff is messed up. I did successfully see the session stored on the SD card using OSCAR.
Picked up a new Airsense 10 on Friday. Signed up for MyAir. Powered the machine up at home around 10:00 PM after signing up for MyAir. Shortly after saw that MyAir said it had a last sync time of 11:15PM and that the data represented 7/8/21 - Thursday. Seems OK since the messing around with it was done at DME around 9:30AM on Friday which, since before noon, would be for the period of the "night" of 7/8/21. Total runtime of like 2 minutes. So far so good. Used the machine Friday 7/9 into Saturday 7/10. Added SD card to it prior to using it since Lincare stole the card, as expected.
Resmed MyAir was down all day Saturday starting at 11:00 AM EDT for some sort of update / maintenance. They came back up at 11:00 PM Saturday night.
So, now there's a problem with what they show for data and "last sync" times. The site now shows that my last sync was July 7 at 11:30 PM. Data is supposedly from July 8, which isn't possible (though sort of correct since Early Friday is technically Thursday night), though there's no way that the data could be there since "last sync" was Wednesday - pretty funny since the site originally said 7/8 at 11:15, and I didn't even have the machine until 7/8.
Anyway, no data for my first night with the machine - Friday into Saturday. So either they lost the upload that should have happened Saturday prior to their outage, or they really do have the dates messed up. I also noticed that they forced an update to the app on the iPhone after the came back up, and it's now version 2.0.0 and the web site now redirects to myair2.resmed.com where it was myair.resmed.com prior to their outage. Looks like they updated their version, and broke stuff in the process.
Might be worth anyone using MyAir to see if their stuff is messed up. I did successfully see the session stored on the SD card using OSCAR.
