Please Help : about the MyAir function
My Airsense 11 can pair with the phone's bluetooth, but it can't upload data to the phone. Does anyone know what the problem is? Thank you so much.
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Please Help : about the MyAir function
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Please Help : about the MyAir function
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Please Help : about the MyAir function
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vicky sung
Posts: 3 Threads: 2 Joined: Oct 2022
Machine: Airsense 11 
Crimson Nape
Wiki Editor 
Posts: 15,217 Threads: 195 Joined: Oct 2014
Machine: AirCurve 10 Vauto
01-02-2023, 12:02 PM
RE: Please Help : about the MyAir function
Form the Resmed documentation, you need to have a MyAir account paired to the AS11 in order for it to work.
- Red
Crimson Nape
Apnea Board Moderator Project Manager for OSCAR - Open Source CPAP Analysis Reporter www.ApneaBoard.com ___________________________________ Useful Links -or- When All Else Fails: The Guide to Understanding OSCAR OSCAR Chart Organization Attaching Images and Files on Apnea Board Apnea Helpful Tips INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Brazen
Posts: 356 Threads: 4 Joined: Aug 2022
Machine: ResMed 11
01-02-2023, 12:16 PM
RE: Please Help : about the MyAir function
The AS11 does not use Bluetooth to share data with the MyAir app.
It seems to use the cell network signal. In your pics your AS11 is showing zero cell network signal. Fix that. Did you run through the myAir pairing on your AS11 (under "+ more")? Also... The MyAir app is worthless. Often times mine registers hours used less than the AS11 is saying it was used. Not to mention lack of useful data. Get an SD card and download OSCAR if you want to see your treatment data.
Jeff8356
Posts: 2,149 Threads: 92 Joined: Oct 2019
Machine: ResMed Airsense 10 Autoset
01-02-2023, 12:27 PM
RE: Please Help : about the MyAir function
Vicky,
Your profile shows you in HK and I am not sure if the cellular service from your machine is meant to work there. On older machines they were only meant to work in a specific region, but I'm not sure if that is still true for the AS11 series.
Jeff8356
NOTE:
Jeff8356 has not been active on forums since October, 2023. He cannot reply to you. MacBook Air (2017, Intel) | macOS Monterey (12.7) | OSCAR v1.5.1 | VM = Win10/Win11 | How to Links: Installing OSCAR on a Mac Organizing your OSCAR charts Attaching screenshots and files for the forum OSCAR Help OSCAR - The Guide
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Please Help : about the MyAir function
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Please Help : about the MyAir function
