Looks like I got the WORST DME in history

[Broomstick]

The (doctor's) office said they put in an order for a CPAP (APAP) when I called on 10/12.

No word from anyone. I poked the doctor today to have them poke the DME. (Insurance was approved well over a week ago so that shouldn't be the hold-up)

Got an automated phone call from DME today saying that they got my order and it could take 5-7 days to process.

Looked them up and they have dismal reviews. Absolute abomination. *Price Is Right loosing horn plays*

https://www.bbb.org/us/ny/great-neck/pro...0121-60782

Something tells me I'm not gonna be able to shake a ResMed Airsense 10 out of them.

I picture them sending a moldy machine they got from a yard sale, being dragged to my door by a shirtless gentleman pulling it by the power cord like he's walking a dog. I can hear the sounds of the plastic housing being eroded as it scrapes it's way along my driveway.

I feel like I should cancel and choose a different company.

[OpalRose]

I feel like I should cancel and choose a different company.

Don’t hesitate! Call your doctor and get a copy of the prescription. Make sure the script states exactly what machine you want. This way, a DME can’t give you something less.

Then call your insurance and get a list of DME’s they have contracted with. Don’t let your Doctor choose for you.

http://www.apneaboard.com/wiki/index.php...escription

[MitchS]

You don’t have to shake anything from the DME. While you are waiting, get a list of approved DMEs from your insurance company and a copy of your prescription. Find a DME who is willing to provide you the machine you want. If the current DME tries to give you anything but a ResMed A10 Auto refuse delivery and inform them you will purchase your machine from someone who can provide the machine you want.

[Broomstick]

Then call your insurance and get a list of DME’s they have contracted with.  Don’t let your Doctor choose for you.

http://www.apneaboard.com/wiki/index.php...escription

That's interesting because I called and they gave me a list of 3 companies. The one the doctor gave me wasn't one of the 3

[Walla Walla]

While your at it you might want to find a new Doctor too.

[Sleeprider]

They are called in-Network providers, and it is always faster and easier to use them. We never suggest using a doctor referred provider unless you have a lot of confidence in the provider and doctor, due to the potential for conflict of interest. Patients are always free to use a provider of their choice. Do be sure the prescription specifies Resmed Airsense 10 Autoset.

[Broomstick]

I'm here getting ready to call a new company when the DME called just now.

The person sounded decent and scheduled me for Oct 30 and said I would be getting the Airsense 10. I didn't even mention it. They brought it up. Maybe they read this message, lol. I must be dreamin'.

Perhaps it was apparent that I was gonna be a problem (didn't sleep AT ALL for the titration) so the doctor made a note to throw the best possible one at me.

The reviews disturb me, but I'm gonna give this company a chance. Stay tuned.

[Sleeprider]

It's hard to find positive reviews on DMEs, and especially on BBB which is mostly intended as a complaint organization, and tends to not resolve complaints unless the business pays the annual fees for membership. The Google reviews for Landaur are a mix of one star and five stars. It's a tough business. My favorite sources for reviews are on Glassdoor and Indeed by the people that work there. You can quickly see a problem if everyone is didgruntled and turnover is high. That doesn't seem to be the case here.

[Walla Walla]

I might of missed something, but if your insurance didn't have them listed you might want to check and make sure your covered with this DME.

[yankees123]

Make sure you know it is an AutoSet that you want.