February 28 when I woke up I noticed a message on my Aircurve 10
'Motor Life Exceeded. Contact Care Provider'
I did. I called the Kaiser Sleep Center.
By the way, I have Top Tier Medical coverage. I forget the plan name but I am paying extra for it.
"Oh yea, you had the machine since Feb 2017, you are waaaaay past new for replacement. Apria will call you in a day or 2 to verify shipping address"
A week goes by, I get a letter in the mail from Kaiser. Claim: Denied. Reason: Outside service area.
Problem is, I am not. I am 42 miles from 2 different Kaiser hospitals. The issue is, I'm in a different County, thus a different ZIP Code.
Kicker is, I have had ZERO issues with mask/hose/etc. supplies. In fact, I just received a 6 month supply the week before this mess happened.
I guess DME are under s different set of guidelines.
I contact HR who contacted our Insurance Broker (Who by the way, has been excellent). *Bell Dings; FIGHT!*
its been a HUGE back and forth mess. two weeks ago they said I am in coverage area, all is good so I should get it by end of week.
Yea, right. that didn't happen.
Now they are blowing me off again. Promised I would get information on getting a new machine Today. Nope. Always promising, nothing happens.
for the last 4 days, the auto-shutoff does not work.
Last night I am getting a hot plastic smell. when I shut the machine off, it was warm.
I just received a email from KP - Large Group Account Management (not even a persons name, just corporate BS)
it basically reads, 'sorry its taking so long, suck it up and buy out of pocket and maybe if the exception approval is granted we will maybe consider reimbursement'.
these suckers cost $1800,... ON SALE!
I can't afford that. I have other issues needing my financial attention (huge car repair bill or new used car?)
**Questions**
Assuming I can get a script from the Sleep Center and buy a new BiPAP OOP,
Would you go with the AirCurve 10 or get the newer AirCurve 11?
[DME Link Removed] Supplier #42 has them for about the same price.
I have a mess of filters and 3-4 extra humidifier tanks for the 10,
Plus I was given a SoClean but so far, I haven't seen a adapter for the 11 unless they use the same humidifier top?
What really is the difference between the AirCurve 10 and 11 in a nutshell?
Moderator Action: DME Link Removed
To maintain our status as an educational organization, links to DME-owned or DME-operated websites and links to pages that sell prescription-required items are prohibited in forum posts. This is stated in the Apnea Board Rules.