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S9 Serial number mismatch
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S9 Serial number mismatch
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DariaVader
Apnea Board Facebook Editor 
Posts: 1,913 Threads: 44 Joined: Nov 2014
Machine: Resmed Aircurve 10 VAuto
12-10-2014, 12:06 AM
S9 Serial number mismatch
the Sticker on the outside has a SN, and the machine reports its SN to Sleepyhead... they both agree on the first 6 digits, and disagree on the last 5.... Does that happen a lot?
DeepBreathing
Posts: 5,806 Threads: 147 Joined: Sep 2013
Machine: Resmed S9 VPAP Adapt
12-10-2014, 01:54 AM
RE: S9 Serial number mismatch
Mine matches. Have you used more than one machine?
DariaVader
Apnea Board Facebook Editor
Posts: 1,913 Threads: 44 Joined: Nov 2014
Machine: Resmed Aircurve 10 VAuto
12-10-2014, 02:04 AM
RE: S9 Serial number mismatch
DeepBreathing
Posts: 5,806 Threads: 147 Joined: Sep 2013
Machine: Resmed S9 VPAP Adapt
12-10-2014, 04:51 AM
RE: S9 Serial number mismatch
I can only guess that the wrong label was slapped on the machine as it went down the assembly line. As for how often it happens, we'll never know as most people won't cross-check the physical label against the software. Not being rude, but are you unusually thorough in checking all the details?
justMongo
Posts: 4,633 Threads: 130 Joined: Sep 2013
Machine: ResMed VPAP Auto (S9)
12-10-2014, 09:34 AM
RE: S9 Serial number mismatch
What is the provenance of your machine? A mistake on the line is possible; but, I think unlikely.
Since the SN is on a label in the case; and in the firmware, it's possible the machine was refurbished with a new mainboard. Or, as Paula would say: Aliens! Admin Note:
JustMongo passed away in August 2017
Click HERE to read his Memorial Thread ~ Rest in Peace ~
DariaVader
Apnea Board Facebook Editor
Posts: 1,913 Threads: 44 Joined: Nov 2014
Machine: Resmed Aircurve 10 VAuto
12-10-2014, 01:25 PM
(This post was last modified: 12-10-2014, 01:27 PM by DariaVader.)
RE: S9 Serial number mismatch
(12-10-2014, 04:51 AM)DeepBreathing Wrote: I can only guess that the wrong label was slapped on the machine as it went down the assembly line. As for how often it happens, we'll never know as most people won't cross-check the physical label against the software. Not being rude, but are you unusually thorough in checking all the details? ummmm, yeah. I am a Software QA Engineer  (12-10-2014, 09:34 AM)justMongo Wrote: What is the provenance of your machine? A mistake on the line is possible; but, I think unlikely. aliens....  Hrmmm Refurbished, I bet. I was thinking imaged, but refurbished is actually more likely! grrr. its supposed to be new!
retired_guy
Posts: 2,761 Threads: 48 Joined: Jan 2014
Machine: ResMed S9 Autoset
12-10-2014, 10:50 PM
RE: S9 Serial number mismatch
It's all a plot. I just tried to register my wife's new vacuum cleaner and was informed that there was no such thing as the model I was trying to register. But they were happy to be of service to me.
justMongo
Posts: 4,633 Threads: 130 Joined: Sep 2013
Machine: ResMed VPAP Auto (S9)
12-11-2014, 08:24 AM
RE: S9 Serial number mismatch
I hope that's not what you got her for Christmas.
Admin Note:
JustMongo passed away in August 2017
Click HERE to read his Memorial Thread ~ Rest in Peace ~
retired_guy
Posts: 2,761 Threads: 48 Joined: Jan 2014
Machine: ResMed S9 Autoset
12-11-2014, 11:19 PM
RE: S9 Serial number mismatch
Well yes actually... And I think she's thrilled. I got her two of them. One (the one I was trying to register) is a canister thingy that she can drag around the house on cleaning day. The other is a cordless thingy that is great for those little pick ups. It has a sort of "base station" where you plug it in to recharge it. It's really cool. Even as we speak she's looking for just the right place to stick it.
Now then... What was this thread about? I forgot.
DariaVader
Apnea Board Facebook Editor
Posts: 1,913 Threads: 44 Joined: Nov 2014
Machine: Resmed Aircurve 10 VAuto
12-16-2014, 04:16 PM
RE: S9 Serial number mismatch
Mystery Solved.... The S9 Serial no was hiding under the cellular transmitter and the one I found was only for the humidifier. silly me.
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S9 Serial number mismatch
