Where to send my philips REPLACEMENT machine

[Rice95]

Hello All


I'm sending my original  Philips RECALLED device today but I also need to send the REPLACEMENT  device Philips sent me back to them to be eligible for the Award program. 

I can't seem to find the prepaid label for this on the Settlement page. Any help would be great.

[Forgetfu]

Hello All


I'm sending my original  Philips RECALLED device today but I also need to send the REPLACEMENT  device Philips sent me back to them to be eligible for the Award program. 

I can't seem to find the prepaid label for this on the Settlement page. Any help would be great.

Any chance you figured this out?  I was working my way through the settlement process tonight and had a similar problem.  It won't accept the serial numbers for my replacement unit to generate a return label.

[Phaleronic]

Any chance you figured this out?  I was working my way through the settlement process tonight and had a similar problem.  It won't accept the serial numbers for my replacement unit to generate a return label.

The note on the page states that the remediated machines won't be awarded:

[color=var(--blue)]Note[/color]
You should enter the serial number for the original CPAP, BiPAP or ventilator device you acquired prior to the Respironics recall in June 2021. Since the June 2021 recall, you may have received from Respironics or your DME a repaired, refurbished, remanufactured, and/or new device pursuant to a Respironics recall program. That repaired, refurbished, remanufactured, and/or new device is not eligible for the Settlement even if the device is identified above as potentially eligible.
How do I find the Serial Number of my device?

[Forgetfu]

The note on the page states that the remediated machines won't be awarded:

[color=var(--blue)]Note[/color]
You should enter the serial number for the original CPAP, BiPAP or ventilator device you acquired prior to the Respironics recall in June 2021. Since the June 2021 recall, you may have received from Respironics or your DME a repaired, refurbished, remanufactured, and/or new device pursuant to a Respironics recall program. That repaired, refurbished, remanufactured, and/or new device is not eligible for the Settlement even if the device is identified above as potentially eligible.

Right, that I understand.  But when my original DS1 was recalled, I purchased an AirSense 11.  That means I should be eligible for the Device Replacement Award.

However, later Philips sent me a DS2.  In order to qualify for the Device Replacement Award, I have to return my original DS1 plus I have to return the DS2 as well.

• At the time you purchased, leased, rented or otherwise paid out of pocket for the Replacement Device, you had not received a repaired, refurbished, remanufactured, and/or new replacement device from Philips Respironics pursuant to a Philips Respironics Recall Program (“Remanufactured Device”);
  
  
• You return the Recalled Device to Philips Respironics if you still have it (a pre-paid return label is available on the Settlement website); and
  
  
• You return to Philip Respironics any Remanufactured Device you received from Philips Respironics, if you received one (a pre-paid return label is available on the Settlement website).
  

That last bullet is the one that matters.  At the time i purchased the AirSense, i had not received a replacement.  So now I have to return the recalled device AND the remanufactured device per those last two bullets.  But in spite of the fact that it says a pre-paid return label is available for the remanufactured device, it won't let me generate one.

[Phaleronic]

Right, that I understand.  But when my original DS1 was recalled, I purchased an AirSense 11.  That means I should be eligible for the Device Replacement Award.

However, later Philips sent me a DS2.  In order to qualify for the Device Replacement Award, I have to return my original DS1 plus I have to return the DS2 as well.


That last bullet is the one that matters.  At the time i purchased the AirSense, i had not received a replacement.  So now I have to return the recalled device AND the remanufactured device per those last two bullets.  But in spite of the fact that it says a pre-paid return label is available for the remanufactured device, it won't let me generate one.

ahh, okay here is the ship to address that I've sent mine back to (prepaid shipping label from Phillips):

[SuperSleeper]

Good luck with this.  If history is any guide, Philips is going to mess this up for you.  In your case, it's more complicated, since they sent you a replacement already.  I wouldn't be surprised if they can't find the machine you send them, even if you have proof of delivery, especially if you don't use THEIR pre-paid return label that has your specific RMA code printed on it.  Philips is THAT BAD at recall issues.

[auntielisa]

Hello All

I'm sending my original  Philips RECALLED device today but I also need to send the REPLACEMENT  device Philips sent me back to them to be eligible for the Award program.

I can't seem to find the prepaid label for this on the Settlement page. Any help would be great.

Any chance you figured this out?  I was working my way through the settlement process tonight and had a similar problem.  It won't accept the serial numbers for my replacement unit to generate a return label.

Although I'm sure you've both figured this out by now, I thought I'd post for anyone else who has the same question -- I just returned my remanufactured device today. You need your own RMA, so you can't copy someone else's label. There are two ways you can get your prepaid return label:

1. (Slower) Email info@respironicscpap-elsettlement.com with the serial number of your remanufactured device and ask for one. They responded to me within about 3 days with a link to print my label.
   
2. (Faster) Fill out the Device Replacement Award form and submit it. After submission, a screen will come up with a link to print your label. I didn't find this out until later, or I'd have done this. When I (originally) called the contact phone number to ask about labels, they didn't tell me. 
   

[Sleeprider]

Link to the Philips Respironics Claim Form https://angeion-public.s3.amazonaws.com/...20Form.pdf
Confirmation for Device Payment Award Form (for devices registered in Philips recall program prior to September 7, 2023, but user has no and will not return to Philips) https://angeion-public.s3.amazonaws.com/...20Form.pdf
Information on submitting an award claim form https://www.respironicscpap-elsettlement...ment-award
Other important documents related to Philips Respironics recalls, awards and returns https://www.respironicscpap-elsettlement...-documents

[breathingeasy]

Since January, I have had a heck of a time getting the claim submittal completed. I found the process confusing, and their CS reps were no help at all. Without the posts in this thread I would have gotten nowhere, so thank you!

A question which I hope can be answered. The Device Replacement Claim Form asked if I had returned the remanufactured machine, which I marked as NO. I submitted the form and supporting documentation. The confirmation page included a link to print the return FedEx label for the remanufactured machine. It's headed to FedEx today. Does my answer of NO disqualify me for reimbursement even though I now have the return label and can return the machine?

[Phaleronic]

I don't think it should.