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RayBee ~ Self-Treatment - via ApneaBoard experts. ~ Self-Pay - no help from Kaiser other than getting my script, then a pat on the butt and out the door. ~ Self-Educated - via ApneaBoard experts, its many users, and posted reference material. ~ Complex Apnea - All Night AHI=34.2/h, Supine AHI=45.5/h ~ Using a 2021 16" MacBook Pro M1 Max, 32 GB, 1 TB, macOS Monterey V12.6.2. ~ Pay no attention to the dog behind the cup, he ain't a docta, and does not give medical advise. ~ Woof, woof.
I registered my Dreamstation 1 at the Philips recall portal on 6/24/2021.
My DME has a current RX on file. I have near %100 compliance for over 5 years of CPAP use.
As of today, January 5, 2023, except for the periodic "we’re workin’ on it" emails from Phillips, I have not received word about my recall replacement. The patient portal still says that I’m registered but "your order is still not processed."
Just got the recall ball rolling for my eligible Philips product. It is fraught with bumps and turns I should have expected. At present I am waiting for Philips to allow me into their online system after telephone conversation registration.
My new DS2 came with BlueTooth enabled as well as an SD card. I’m able to connect my iPhone to the DS2 via BlueTooth, get on the Dreammapper website and see and the normal info.
Wife finally received her replacement ... DS One refurbished directly from Philips.
No consistency, no logic. Now we don't match, two sets of supplies. Good grief.
I see Philips is wanting contact with the DME that sold me the System One. That company closed years ago. My machine has a reg. no. I visit the Patient Portal site, put in the no. and get recognized, but no word on a replacement. I guess I need to hurry up and wait.
(01-16-2023, 05:14 PM)ejbpesca Wrote: I see Philips is wanting contact with the DME that sold me the System One. That company closed years ago. My machine has a reg. no. I visit the Patient Portal site, put in the no. and get recognized, but no word on a replacement. I guess I need to hurry up and wait.
I called Philips at 833-262-1871 and was told I had two options: (1) Use DreamMapper to upload my settings, or (2) agree to receive an Auto CPAP that would come directly from Philips with factory settings. The rep said that option (2) would get a replacement machine to me more quickly, as they would not need my prescription settings. I chose option (2) and was told that, once I receive my machine, I should follow up with my doctor to see if the settings need to be adjusted.
Machine: Remediated Dreamstation APAP-CPAP Mode Mask Type: Full face mask Mask Make & Model: Airfit F20 Humidifier: Built In CPAP Pressure: CPAP 15cmH2O CPAP Software: OSCAR
(01-19-2023, 08:40 AM)SleeplessinPgh Wrote: I called Philips at 833-262-1871 and was told I had two options: (1) Use DreamMapper to upload my settings, or (2) agree to receive an Auto CPAP that would come directly from Philips with factory settings. The rep said that option (2) would get a replacement machine to me more quickly, as they would not need my prescription settings. I chose option (2) and was told that, once I receive my machine, I should follow up with my doctor to see if the settings need to be adjusted.
I just called again and they offered the same thing, so I took it as they couldn't get my settings even though I uploaded them to dreammapper...
(01-20-2023, 03:57 PM)Phaleronic Wrote: I just called again and they offered the same thing, so I took it as they couldn't get my settings even though I uploaded them to dreammapper...
Same here, I couldn't even get my settings to upload on DreamMapper, and the Philips rep was unable to help. I guess we'll keep our fingers crossed.
On the website, though i hadn’t gotten an email about it, it showed that they needed my prescription. I was allowed to elect the auto cpap. Slightly optimistic. Feels like some movement.
![[Image: attachment.php?aid=46734]](http://www.apneaboard.com/forums/attachment.php?aid=46734)
