Oscar program will not open data files

[raylock1]

I have not used Oscar for several months.  When I tried to use it today, version 1.5, the program freezes after opening the automatic download screen.  It appears to downloaded data from the card in my AirCurve machine.  I noticed that there has been an upgrade in the software, so I downloaded version 1.6 with the same result.  I am able to select options from the menus but nothing happens.  The program opening page does not show a profile, however, when I select update profile from the menu, the previous information remains.  Any suggestions?
Thanks

[Crimson Nape]

You left out a few key pieces of information. What is your Operating System? Is your data being stored on the computer or on the cloud? Have you verified that the data file location matches where OSCAR is looking?
- Red

[raylock1]

Windows 11, Stored on the computer.  I checked the input files and they seem to be complete going back several years.  Oscar copied files from the data card, so I "assume" it knows where the data is (since it put it there).  Last time I used Oscar, several months ago, it worked fine.  No change in computer firmware except for regular Windows updates.  Not a techie so have not messed with computer settings other to install and uninstall programs.

Thanks
Ray

[raylock1]

That was an incorrect reply,  I was thinking about the files on the card, not on the computer.  Not sure where files are stored, will look for that.

[raylock1]

I don't see any files identified as Oscar in the Program Data or App data folders.  Where might I find it?

[raylock1]

00001: Debug: Started logging thread
00001: Debug: OSCAR starting Mon Dec 23 16:49:14 2024
00001: Debug: APP-NAME: "OSCAR"
00001: Debug: APP-PATH: "C:/Program Files/OSCAR"
00001: Debug: Trying "C:/Program Files/OSCAR/Html/about.html"
00002: Debug: APP-RESOURCES: "C:/Program Files/OSCAR"
00002: Debug: High Resolution Mode is Disabled
00002: Debug: OSCAR 1.6.0+master-cb07f841 (winnt x86_64)
00002: Debug: Built with Qt 5.15.2 on Dec 10 2024 12:21:44
00002: Debug: system locale date format "dddd, MMMM dd, yyyy"
00002: Debug: shortened date format "ddd MMM dd yyyy" dayFirst false
00002: Debug: number of built-in *.qm files 0
00002: Debug: Inbuilt Translations: en_US
00003: Debug: number of external *.qm files 57
00003: Debug: Number of external translations is 32
00003: Debug: Extra Translations: af, ar, bg, cz, da, de, el, en_UK, es, es_MX, fi, fil, fr, he, hu, it, ja, ko, nl, no, ph, pl, pt, pt_BR, ro, ru, sv, th, tr, zh, zh_CN, zh_TW
00003: Debug: Using default language en_US
00758: Debug: Logging UI initialized
00759: Debug: Using System Tray for Menu
00902: Debug: OSCAR 1.6.0+master-cb07f841 (winnt x86_64)
00902: Debug: Built with Qt 5.15.2 on Dec 10 2024 12:21:44
00902: Debug:
00902: Debug: Operating system: Windows 10 Version 2009
00902: Debug: Graphics Engine: 3.0 Mesa 12.0.0-rc2
00902: Debug: Graphics Engine type: LegacyGFX
00902: Debug: Compiler: MINGW64:8.1.0
00902: Debug:
00902: Debug: AppData folder already exists, so ...
00902: Debug: Using C:/Users/raylo/Documents/OSCAR_Data as OSCAR data folder
00918: Debug: Logging to C:/Users/raylo/Documents/OSCAR_Data/logs/debug.txt
00919: Debug: Opening C:/Users/raylo/Documents/OSCAR_Data/Preferences.xml
00920: Debug: App font before Prefs setting QFont(MS Shell Dlg 2,7.8,-1,5,50,0,0,0,0,0)
00920: Debug: validateFont found 282 installed font families
00920: Debug: "Application" Preferences font is "Arial"
00920: Debug: "Application" font set to "Arial" at size QVariant(int, 10)
00920: Debug: validateFont found 282 installed font families
00920: Debug: "Graph" Preferences font is "MS Shell Dlg 2"
00920: Debug: "Graph" font set to "MS Shell Dlg 2" at size QVariant(int, 10)
00920: Debug: validateFont found 282 installed font families
00920: Debug: "Title" Preferences font is "MS Shell Dlg 2"
00921: Debug: "Title" font set to "MS Shell Dlg 2" at size QVariant(int, 12)
00921: Debug: validateFont found 282 installed font families
00921: Debug: "Big" Preferences font is "MS Shell Dlg 2"
00921: Debug: "Big" font set to "MS Shell Dlg 2" at size QVariant(int, 35)
00921: Debug: Application font starts out as QFont(MS Shell Dlg 2,7.8,-1,5,50,0,0,0,0,0)
00924: Debug: Application font set to QFont(Arial,10,-1,5,50,0,0,0,0,0)
00924: Debug: Application font reads back as QFont(Arial,10,-1,5,50,0,0,0,0,0)
00924: Debug: system font is "MS Shell Dlg 2"
00925: Debug: Opening ":/docs/channels.xml"
00925: Debug: Processing xml file: "channels" "en" "1.0"
00926: Debug: Registering PRS1Loader
00949: Debug: Registering ResmedLoader
00958: Debug: Registering IntellipapLoader
00963: Debug: Registering F&P Sleepstyle Loader
00963: Debug: Registering F&P Icon Loader
00963: Debug: Registering WeinmannLoader
00963: Debug: Registering CMS50Loader
00963: Debug: Registering CMS50F37Loader
00963: Debug: Registering MD300W1Loader
00963: Debug: Registering ViatomLoader
00963: Debug: Registering PrismaLoader
00964: Debug: Registering ResventLoader
00979: Debug: Logging device connections to C:/Users/raylo/Documents/OSCAR_Data/logs/connections/devices.xml
00980: Debug: Opening C:/Users/raylo/Documents/OSCAR_Data/Profiles/Ray Lockhart/Profile.xml
00982: Debug: Opening C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/Profile.xml
01133: Critical: createContext: wglCreateContextAttribsARB() failed (GL error code: 0x0) for format: QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat:efaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat:efaultColorSpace, profile QSurfaceFormat::NoProfile), shared context: 0x1 (The operation completed successfully.)
01133: Critical: createContext: wglCreateContext failed. (The operation completed successfully.)
01133: Warning: Unable to create a GL Context.
01133: Warning: composeAndFlush: QOpenGLContext creation failed
01146: Debug: Opening profile "raylock"
01156: Debug: ResMed device found.. locking OSCAR preferences to suit it's summary system
01171: Debug: Loading Journal record: C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/Journal_0000528a/
01171: Debug: Loading C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/Journal_0000528a/Summaries.xml.gz
01217: Warning: composeAndFlush: makeCurrent() failed
01418: Debug: PreloadSummaries is false
01418: Debug: Queue task loader is not available
01418: Debug: Loading Summary Data
01426: Debug: No tasks in m_tasklist
01427: Debug: Loaded Journal data in 255 ms
01427: Debug: Loading Session Info
01431: Debug: Loading ResMed record: C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/ResMed_23193491499/
01432: Debug: Loading C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/ResMed_23193491499/Summaries.xml.gz
01445: Debug: PreloadSummaries is false
01445: Debug: Queue task loader is available
01445: Debug: Loading Summary Data
01446: Debug: MachineLoader::runTasks MLtasklist size is 0
01450: Debug: Loaded AirSense 10 AutoSet data in 18 ms
01450: Debug: Loading Session Info
01452: Debug: Loading ResMed record: C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/ResMed_23193372297/
01453: Debug: Loading C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/ResMed_23193372297/Summaries.xml.gz
01581: Debug: PreloadSummaries is false
01581: Debug: Queue task loader is available
01593: Debug: Loading Summary Data
01594: Debug: MachineLoader::runTasks MLtasklist size is 0
01599: Debug: Loaded AirCurve 10 ASV data in 146 ms
01607: Debug: Loading Session Info
01640: Debug: Loading Viatom record: C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/Viatom_20032B4751/
01640: Debug: Loading C:/Users/raylo/Documents/OSCAR_Data/Profiles/raylock/Viatom_20032B4751/Summaries.xml.gz
01659: Debug: PreloadSummaries is false
01659: Debug: Queue task loader is available
01660: Debug: Loading Summary Data
01660: Debug: MachineLoader::runTasks MLtasklist size is 0
01664: Debug: Loaded data in 24 ms
01665: Debug: Loading Session Info
01668: Debug: Loading channel.dat States
01733: Debug: Creating new Daily object
01751: Debug: Daily Left Panel Width is 267
01810: Debug: Daily::Load called for "Sat Dec 14 2024" using "Arial,10,-1,5,50,0,0,0,0,0"
01810: Debug: Setting App font in Daily::Load
01810: Debug: Application font starts out as QFont(Arial,10,-1,5,50,0,0,0,0,0)
01810: Debug: Application font set to QFont(Arial,10,-1,5,50,0,0,0,0,0)
01810: Debug: Application font reads back as QFont(Arial,10,-1,5,50,0,0,0,0,0)
01810: Debug: system font is "MS Shell Dlg 2"
06467: Debug: Finished opening Profile
06532: Debug: Adding "" on "D:/" to drivelist
06532: Debug: Drive list size: 1
06748: Debug: Found "ResMed" datacard at "D:/"

[Crimson Nape]

Your OSCAR_Data directory should be in your Documents folder.  That is possibly a Windows 11 security problem.  Here are some tips to see if it corrects your problem.

• In Windows 11, use the Privacy page to choose which apps can use a particular feature. Select Start > Settings > Privacy & security. Select an App permission (for example, Location) then choose which apps can access it
  Reference: https://support.microsoft.com/en-us/wind...f0ed2ee15c
  
  
• Directory Permission Settings
  To specify which users or groups can access a file or folder:
  
  1. Right-click the file or folder you want to set permissions for and select "Properties".
     
  2. Navigate to the "Security" tab.
     
  3. Click on the "Edit" button to change permissions.
     
  4. In the permissions window, select a user or group from the list. Then, check or uncheck the boxes in the "Permissions for [username]" section to grant or deny specific permissions (like "Read", "Write", etc.).
     
  5. Tip: Adding the group, "Everybody" and setting it to Full Access for your Documents folder should correct OSCAR access problems.
     
  6. If the option "Apply to subdirectories" is present, select it.
     
  7. Click "OK" to apply the changes.
     
•  User Account Control (UAC):
  UAC is a security feature that can prompt users for permission or an administrator password before allowing certain tasks.
  
  To adjust UAC settings:
  • In the search bar, type "UAC" and click on "Change User Account Control settings".
    
  • Use the slider to select the desired level of notification/alert. Moving the slider to the top will notify you whenever apps try to make changes, while moving it to the bottom will disable notifications.
    
  • Click "OK" to save the changes.
    

Please post your success or failure.
- Red