IBreeze Error 207 and RMA issue

[jbarnes1960]

Had my machine 30 days and it stopped working showing Error 207. (turbine not working properly) Sent a requests to them to get instructions for returning the device.
They asked me for the serial number which I provided and sent me a return form to include in the box. In the instructions it said NOT to 
send the machine back without an RMA number but they did not send one.

I have sent 7 requests for the RMA to Resvent and the called company who sold it to me and noone wants to provide it. How do I get the RMA #?

SUPER frustrated since I need my machine badly and can't afford to buy another one. It is severely affecting my ability to work.


Thanks for your help!

[OpalRose]

The RMA number is usually found printed directly on the return shipping label.

Did you receive a return shipping label?

[jbarnes1960]

ll I got was a form, with out a return label and without the RMA number.
Also sent a coupe emails to Sleeplay.com whom I bought it from in December.
Below is who I am corresponding with and his email is below and attached is what he sent.
Support-resassist@resvent.com
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Dear Customer，
Attached is the RMA ，please do the following three-step before sending the devices.
1. Include the filled-out RMA form with the devices you are sending back. 
2. Send us the tracking number and the filled-out RMA form.(Important) 
3. Ensure write the RMA number at a prominent location on the outer box.

[/size]

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Best regards! 

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Service Engineering 001
support-resassist@resvent.com[/size][/size][/size]